FAQ's

Q: What style shirts can be compressed?
A: We can compress anything made of 100% cotton including screen printed & embroidered garments. We are now compressing soft fashion style t's. Call for more information.

Q: Can we provide imprinted shirts for compression?
A: Customer provided shirts are accepted. If you would like to provide your own imprinted shirts, we do ask that you supply us with a 2% overage.

Q: Do you have a minimum quantity?
A: Yes. Our minimum quantity is 144. However, we strive to give our customers the best experience possible, so if you have an order smaller than our minimum quantity do not hesitate to contact us to see if pricing is available.

Q: How soon can I receive my order?
A: Our normal production time is 8-10 business days depending on quantity. We ship from California so please take that into account when discussing in hands dates. Rush option is available.

Q: Where can you ship?
A: We can ship and drop ship anywhere that receives packages. International shipments also available.  

Q: What brand shirts do you offer?
A: We have a vast selection to choose from. We offer most shirt brands and colors. Prices will vary from manufacturer to screen printing. 

Q: Do you offer printing Services?
A: Yes! Contract screen printing is one of our specialties!

Q: My customer has an idea for a compressed t-shirt, but they do not have a designer, can you help?
A: We have our own in house Art department that can assist or even design your next project. Ask about our virtual mock ups and FREE samples to provide the most hands on experience for your customer.

Q: I am not sure which of your over 350 shapes will work best for me, what are my options?
A: Our experienced sales team and art department are here to help you choose the best shape possible. We will review our shape sheets and find the best possible options. We can even do a virtual mock up comparing a few shapes for your review. Templates are available so your art department to design an eye catching insert card to match the shape chosen. Please call 800.443.8731 or email garym@sti.net for most prompt response.

Q: How do we submit our artwork?
A: We can receive art via email if under 25MB, for large files please submit art through an file sharing site such as dropbox or hightail. Please review artwork guidelines below, before submitting art. For additional questions please contact the art department directly at art@smashingfactory.com

Artwork Guidelines 

T-Shirt Art
All vector art should be submitted in one of the following formats, AI, EPS, PDF. We also accept high resolution PSD,TIFF, PNG, JPG files. Please make sure all fonts are outlined or font file included in art folder. All links embedded or supply the link file. For best results, plus include any Pantone PMS colors in art file. 

Insert Card / Wrap Band / Custom Tissue Box Art
Files should be submitted in one of the following formats, AI, EPS, PDF. PSD,TIFF, PNG, JPG files. If template is used please design art using the layers provided in template. Place art in layer labeled "Art" and give access to layers when saving. Please make sure all fonts are outlined or font file included in art folder. All links embedded or supply the link file. For best results, plus include any Pantone PMS colors in art file. 

Our art department will do their best to work with any artwork that is supplied, keep in mind that any artwork submitted that is not "Print Ready" and does not follow these guidelines may slow down the proof process and delay production.